TRAINING & CERTIFICATIONS
Appreciative Inquiry (AI) Foundation Certificate November 2012
Appreciative Inquiry is a collaborative, strength-based approach to both personal and organizational development.
The underlying assumption of appreciative inquiry is that people and organizations are full of assets, capabilities, resources, and strengths that can be located, affirmed, leveraged and encouraged.
While AI is very effective in facilitating change at the individual and small group level, AI is particularly useful in complex environments and situations with culture transformation, restructuring, mergers, acquisitions, program formulation and evaluation, strategic planning and for relational processes such as management relationship, team building, conflict and capacity building.
Neuro-Linguistic Programming (NLP) Practitioner Certificate February 2013
Neuro-Linguistic Programming is a holistic, solution-focused approach to communication and personal development. NLP describes the fundamental dynamics between how we think (Neuro), how we communicate with and without words (Linguistic), as well as the patterns of our behavior and emotions (Programming).
NLP is generative, moving from the present towards the future to help you change the patterns of your thinking and behavior. It gives you a conscious choice over what you do, and the way you act, increasing your ability to reach your objectives.
greytogreen Facilitator Training February 2014
greytogreen supports organizations of all sizes in improving creativity, collaboration, and productivity. It is particularly effective within knowledge-intensive firms as well as any organization looking to encourage more flexible, agile work environments where everyone’s opinion is heard, and where employee-led initiatives are supported.
greytogreen can be used alone or as a catalyst to prepare for and improve the effectiveness of larger organizational development or change initiatives. Clients leverage this approach to:
- Bring teams together around a common set of goals, values, or vision
- Keep employees engaged in periods of change
- Improve collaboration within and across teams
greytogreen develops a participants' ability to consider alternative perspectives and co-create successful outcomes for themselves, their team and their organization.
It fosters authentic team dialogue and improve listening skills. It increases your self awareness and helps you gain a clearer sense of what truly motivates you.
greytogreen is based around two mutually reinforcing but independent one-day workshops - greytogreen CHOICES & RESULTS and greytogreen PURE MOTIVATION - and a series of complimentary modules and learning tools including such as Tranformational Leadership, Bringing spirit to the Team and Resolving Team Challenges.
Gamestorming is a holistic collaborative approach that - in our increasingly fast-moving business environment - makes it possible for individuals, teams, partners, and customers to participate in creative and design-oriented activities.
Whether it’s planning a meeting, generating ideas, understanding customers, creating prototypes, or making better decisions, It's a way for groups to “work better together.”
-- Overcome conflict and increase engagement with team-oriented games.
-- Improve collaboration and communication in cross-disciplinary teams with visual-thinking techniques.
-- Increase understanding by role-playing customer and user experiences.
-- Simulate and explore complex systems, interactions, and dynamics.
-- Identify a problem's root cause, and find the paths that point toward a solution.
-- Encourage either divergent (opening) or convergent (closing) thinking.
Dynamic Facilitation Training
Dynamic Facilitation is a distinctive and powerful approach to group facilitation, that can help groups arrive together at creative, practical, and elegant solutions.
It's especially valuable when people face important, complex, strategic, or seemingly impossible-to-solve issues, when there is conflict, or when people seek to build teamwork or community. It’s a way to encourge ongoing dialogue, systems understandings, trust, wisdom, and to generate the spirit of involvement.
Dynamic Facilitation fosters shifts of heart and mind by following the natural flow of conversation and supporting group spontaneity. Sometimes these shifts take the form of new ideas; other times they bring a new sense of what the “real problem” is; and other times there is a change of heart.
The approach welcomes divergence as well as any convergences that occur naturally as part of the creative process.
Community Dialogue Workshop
A community dialogue can be a strategic conversation with a few key people or a big gathering that involves many different people from a community. Facilitation approaches that support community dialogues and engage diverse audiences include:
- Art of Hosting: An effective way of harnessing the collective wisdom and self-organizing capacity of groups of any size. The Art of Hosting blends a suite of powerful conversational processes to invite people to step in and take charge of the challenges facing them.
- World Cafe: A simple, effective, and flexible format for hosting large group dialogue. It is particularly effective in surfacing the collective wisdom of large groups of diverse people.
- Storysharing: Storysharing is a process where individuals bring their personal experiences in response to a research question or theme. Through stories, knowledge can be shared and strengthened, by helping others to understand complex issues that exist in a person’s life and community.
- Focus Groups: A focus group, or focus group interview, is a qualitative research tool often used in social research. The
goal of a focus group is to gain insight and understanding about a topic by hearing from people in-depth.
Entrepreneurial skills in action
greytogreen and other professional development workshops
October 2016, October 2017. In support of the L³Alliance initiative for female managers and executives, facilitated greytogreen CHOICES & RESULTS as a key element of the Leadership through Enhanced Communication and Creativity (LCC) program. The aim was to provide participants with the tools to increase their ability to manage change and get the best from their team during those times in a cohesive and holistic manner.
November 2016 - March 2017. Designed and facilitated a competency development program for Human Resource Business Partners - "HRBP as an architect of change” - championing the role of HR as innovators, integrators, and capability builders. The program included two one-day workshops, one-to-one coaching sessions by phone, and a closing webinar.
In July 2017 a follow-up “HRBP Coaching Passport” program was initiated. The objective for these sessions is to provide continued support for the HRBPs, to address their professional challenges, to offer further resources and feedback, as well as give an outside perspective. The goal is to enhance their self-management capacities, as well as enable team synergy and support.
April 2016 - September 2016. Facilitated greytogreen CHOICES & RESULTS for executive managers, team leads and Human Resource Business Partners as a catalyst and foundation for an organizational culture change initiative. As part if the initiative I developed a webinar exploring leadership and change, as well as provided transition coaching for managers.
April 2014, June 2014 and June 2015. Facilitated both greytogreen CHOICES & RESULTS and PURE MOTIVATION workshops for working professionals and indivduals in transition. Participants learned to identify their "grey" auto-pilot reactions and move into "green" conscious action, revealing new opportunities previously obscured by established processes, ill-informed assumptions, personal rivalries, or organizational roadblocks.
From wide-ranging conversations with corporate executives, managers and team leads around professional development and relationship management issues, to in-depth discussions with individuals experiencing personal and career transition,
to addressing strained team dynamics and identifying root sources of conflict.
Over a large part of my professional career I have provided developmental coaching, both in informal and formal capacities. Learn more about the coaching services I offer. References are available upon request.
“Naida's warm, positive energy is contagious! She's empowering, lucid, and shares great ideas. We have very much appreciated her support in moving foward our lives and highly recommend her as a coach and trainer."
Amy & Romain, March 2015
“I had chosen Naida to work with me because she is authentic and understands how to trigger a dialogue which brought me to more self awareness. As a result, I could translate my true competencies in a personalized yet professional way into my CV. I have felt respected and energized every step of the way, and got a lot of positive feedback on the contents and presentation of my CV. Thank you Naida."
A. McNamara, July 2016
Business skills training
American School of Grenoble - Grenoble
June 2017. Facilitation of a half-day strategic planning working session with members of the ASG Board, and representation from faculty and staff. The aim was to provide an opportunity to review, synthesize and prioritize key initiatives, thereby creating momentum and placing focus on these initiatives and/or projects defined as critical over the next few years.
March - June 2015. In support of the American School of Grenoble's (ASG) completion of the “Five Year Report on Progress and Planning" for the Council of International Schools, services throughout the project included process coaching (acting as a sounding board, identifying critical questions to ask, framing the issues, assisting in interpreting data), the identification of key stakeholder groups and the development/facilitation of five workgroup sessions.
For each 2-hour workgroup I helped define their related objectives, implemented the facilitation, and provided interpretation and reporting of the results. Various frameworks, tools and approaches were used.
BUSINESS SENSE TRAINING - facilitation, leadership and business skills training
Quai d’Orsay Language Center - Grenoble/Paris
October 2006 - Present.
Provide custom-designed sessions for IT Consultants, Project Managers, Executive Management, Human Resource, and Sales professionals. Support includes one-to-one language training and facilitation of semi-intensive courses and small group workshops. A short list of topics can be found on my "What I can offer" page.
January 2014 - Present.
In collaboration with the Career Center, I support students entering into the workplace offering key document review and professional skills development programs. Participate in internal initiatives (Career Boot Camp, Flash CV Reviews, Mock Interviews) and develop and deliver customized workshops including - "Making it Real: Successful Interview Tips and Strategies," "Salary Negotiation," and "Forward Thinking: Career Design Strategies." New workshop presented in Fall 2017 - "Women at Work: career readiness, inclusion, and men as champions."
Grenoble Ecole de Management - Grenoble
Part-time university lecturer
November 2015 - Present.
Previous courses taught include International Marketing (Fall 2016), Leadership and Team Management (Spring 2016) and Sustainable Tourism (Spring 2016 & 2017). Following courses are designed for Master level students in CITHEME (Centre International de Tourisme, Hôtellerie et Management des Événements).
Intercultural Management - Fall Semester (20hrs)
Discover the influence of culture in the workplace, concentrating on three levels of intercultural competence: intercultural sensitivity, enhancement of knowledge about other cultures and practical skill improvement. The course focuses on the impact of culture on the management approaches to developing and providing hospitality and tourism products; their suppliers, customers and workforces.
Event Management - Spring Semester (20hrs)
Examines the principles and practices of managing medium- and large-scale events including festivals, conventions, concerts, shows, sporting events, and ceremonies. Emphasizes strategic event design, organization and planning, communications, stakeholder and risk-management, as well as evaluation, “green” event considerations and technical innovation.
Heritage Tourism - Spring Semester (12hrs)
Provides an overview of the history and development of historical and cultural attractions, outlining the motives, economic benefits and sustainability issues inherent in long-term and successful heritage tourism developments. Issues and trends in the management of tangible and intangible assets, such as interpretation, cross-cultural values, impacts of development, sustainable tourism, etc. are investigated.
IAE Savoie Mont-Blanc - Chambery
Courses feature lectures, class discussions and debates, videos, problem-based and/or project-organized assignments and case studies. Assessments includes formal examinations, in-class individual or group work, and essays.
IAE Grenoble - Saint Martin d'Hères
September 2017 - Present.
Courses aimed at students in Master level programs: MSc Innovation, Strategy and Entrepreneurship (ISE), MSc Business Development (BD) and MSc Marketing Management (MM).
Leadership, Teambuilding and Managerial Creativity (15hrs) for ISE & BD - Grenoble and Berlin Campus
Leadership, Teambuilding and Managerial Creativity (15hrs): Students explore the link between leadership and teambuilding, applying the concept of shared leadership, and discovering their own leadership and collaborative capabilities. Students co-create and implement a group project, with the professor acting as a mentor and coach guiding the group to find its unique dynamic in managing--and enjoying--its diversity.
Behaviors at Work and Psychosocial Risks (24hrs) for ISE & BD Grenoble Campus Fall Semester
Focused on developing a historical and critical view on the concepts and tools used in organizational behavior, with particular focus on their link to well-being at work. Subjects explored include group dynamics, a manager’s role on stress management, decision making processes, discrimination, values in the work place, and more.
Intercultural Management - Berlin Intensive (15hrs) for MM
The significance and impact cultural differences have in everyday work life as it’s expressed through different behaviors and practices is explored. Focus is on the multinational context where remote (international, virtual, global) teams are becoming the norm and where self-aware of cultural conditioning, individual biases and assumptions plays a key role.
The aim is for students to develop the ability to adapt, evolve and cooperate in an international and/or culturally diverse environment.
Grenoble Ecole de Management - Grenoble & Berlin
November 2016 - Present.
Course designed for students in Master 2 Le Quanti : Métiers des études Marketing and Masters 2 Ingénierie Marketing des Marques.
Intercultural Management - Fall Semester (24hrs)
Explore the impact of culture on management; identify the areas in which cultural differences pose challenges as well as advantages in managing people across cultures; and, become more self-aware of cultural conditioning, individual biases and assumptions. The impact of cultural differences are discussed in key activities (managing, communicating, decision-making); and in key situations (meetings, negotiations, presentations).
CIMPA - PLM Consulting & Services - Toulouse
May and June 2017. Co-facilitated several two-day “New Way” Manager workshops whose objective was to empower managers and key staff in adopting a style of management to enable them to better design their strategic projects, and more proactively support themselves and their teams. Offered feedback on the program flow during the last phases of internal development, provided on-site logistical support and delivery.
October 2016. Facilitated their Top 100 Managers two-day meeting. Designed interactive elements for Day Two including a BU Ateliers Actions & Commitments session (to encourage co-development and co-ownership of the strategies moving forward) and the Community “Best Practice” Working Session (cross-BU sharing of best practice, ideas, and experience).